Ready to enroll?
When you’re ready to make your benefit elections, you have options. Review the enrollment methods available and choose the approach that works best for you. No matter how you enroll, resources and support are available to help you make informed decisions.
Receive important benefits updates via text
Opt in to text messages to stay updated on your benefits. It’s quick and easy — once you’re logged in to the Health and Life website, follow these steps:
- Click your name on the top-right corner of the home page and select Profile.
- Scroll down to Personal Preferences, and click the blue Edit button.
- Add your cell phone number and check the Opt Into SMS check box.
- Click Save, and you’re all set!
Helpful tips
- First time logging in? - You’ll need to register by going to the Health and Life website and clicking the Register button under Don’t have an account?
- Forgot your password? - Don't lock yourself out by entering the wrong one too many times! Instead, click on Trouble Logging In? below the Login button to change your password.
Enroll through the following options
Online enrollment
- Log in to the Health and Life website.
- Review the Getting Started Details to agree to the electronic disclosure agreement and select Continue.
- Enter your Contact Preferences on how you wish to receive benefit communications. Make sure to enter your personal email address by selecting Electronic Mail and select the radio button indicating Primary. Click Continue.
- Use the decision support tool by selecting Help me choose for confidential benefit plan recommendations based on who you plan to cover.
- Review your elections and select Approve to authorize your transaction.
- Read the Confirmation pop up and select I Agree.
- On the Transaction Complete page, print or save your Benefit Summary.
Mobile device enrollment
Download the free MyChoice mobile app for Android or iOS.
Search: MyChoice mobile app, available for free in the App Store and Google Play.
- New users: Enter or set up a username and password. Enter Lumen as the Company Key if it is not pre-populated.
- Select Start Here at the top of the screen to begin your enrollment. This will show under a section that reads My Tasks. You can also select Benefits to review your Benefit Summary.
Phone enrollment
Lumen Health and Life Service Center
Service Center Advocates are available at 833-925-0487, Monday to Friday, 7 a.m. to 7 p.m. CST.
Questions?
You can chat with Sofia, your virtual benefits assistant, for help on the Health and Life website or in the MyChoice mobile app. If Sofia is unable to assist you, she can connect you with a live advocate via chat, available Monday to Friday, 7 a.m. to 6 p.m. CST.
