Helpful Enrollment Tools
3 Ways To Enroll
"I prefer to use my computer or tablet"
Visit aepbenefits.com from any internet-capable device and Register as a new user. You will be prompted to create a user name and password and answer a few security questions. Our Company Key is AEP (case sensitive).
Once registered, Login to your account using your user name and password.
"I use my phone for everything"
The MyChoice® benefits app gives you direct access to upload verification documents, store pictures of your ID cards, elect your benefits, and much more. Once you register your account at aepbenefits.com, click Access the App from the Home page.
You can send yourself a text message with a direct link to download the app.
"I feel more comfortable talking to someone"
Call the AEP Benefits Center
1-888-237-2363
(1-888-AEP-BENE) (Option 2)
Monday - Friday 8:00 a.m. - 8:00 p.m. EST
Tools to Help You Choose
An Easy Way to Choose a Plan
Not sure which Medical Plan is right for you? Use the decision support tool!
Just click I'd Like Help Choosing Plans when you start your enrollment!
Simply answer a series of questions about your medical history, risk tolerance, and ability to pay out-of-pocket expenses. Using your answers to those questions (which are never shared with AEP), the decision support tool will display the Medical Plan that best aligns to your responses. You can either accept the Best Match Plan that is suggested or choose your own Plan.
Benefit Scout for Voluntary Benefit Guidance
This online benefits decision tool can help you and your family make your Life Insurance elections with confidence. It provides step-by-step guidance so you can find the insurance that makes sense for you. Benefit Scout walks you through a questionnaire that provides a recommendation for your specific needs and situation along with an explanation of why a certain coverage was recommended.
Benefit Scout also helps you decide if Voluntary Benefits are a good fit for you and your family.
Ayco Financial Well-Being
Ayco Financial Counseling provides support with managing personal finances, navigating life events and understanding AEP benefits through their digital platform and one-on-one guidance from a coach.
- Am I making the most of my benefits?
- Does a Health Savings Account make sense for me?
- Do I need additional insurance coverage?
- Is there anything else that I should be thinking about?
Work with Ayco to develop a personal connection with a coach to help motivate, educate and guide you on a path to financial wellness. Call 1-866-217-8693 Monday -Thursday 9:00 am - 8:00 pm EST, Friday 9:00 am - 5:00 pm EST.
You can also explore interactive learning content and organize your financial accounts in one place with Ayco360. Access Ayco’s digital platform at ayco.com/login/aep.
Tools to Help You Anytime
MyChoice Benefits App
Manage your benefits on the go from any smartphone or tablet. You can:
- Stay on top of important deadlines, send and receive important documentation in regards to benefits, such as dependent verification and EOI.
- Upload and store images of your ID cards for use on the go.
- Easily contact a Member Advocate or chat with Sofia for general questions about your AEP benefits, enrollment, life events, or required documentation.
- View a detailed account of your current and future benefits Plans.
Once you Register your account at aepbenefits.com, click the Access the App to send yourself a direct link to download the app.
Get Help From Sofia
You can get answers anytime with Sofia, your personal digital benefits assistant. Sofia can answer many of your benefits questions virtually 24 hours a day, 7 days a week.
Some of her most commonly requested topics include:
- Dependent Verification
- Plan Information
- Benefit Education
- Enrollment Status
- Carrier Information
Once logged in at aepbenefits.com, access Sofia by clicking on her icon on any page. You can also access Sofia via the MyChoice benefits app.
This guide is not intended to be a Plan document, Summary Plan Description, or required notice with respect to any of the Plans mentioned. AEP reserves the right to modify, amend, suspend, or terminate the Plans at any time. Refer to the applicable Plan document if you have any questions relating to a specific Plan or benefit.